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Terms and Conditions

TERMS OF SERVICE AND CONDITIONS

The following conditions will apply to all contracts for which the Customer requests the Company to arrange for the carriage of goods.

DEFINITIONS

Company shall refer to Monarch Removals ABN 85 628 062 813

Contractors shall refer to any Contractors or subcontractors engaged by the Company.

Customer shall refer to the person whom has authorised the removal work.

Agent is the Company in its sole performance as an agent booking services to subcontracted individuals and external companies.

Goods shall mean any item which the Company has been requested to carry or to arrange to be carried.

  1. COMPANY ACTS AS AN AGENT

The Customer acknowledges that by entering the contract, the Company acts as an agent and retains the right to employ external Contractors to carry out work. The Customer also acknowledges that the Company has disclosed this fact before work commences.

  1. QUOTATION AND ORDER

All quotations are valid for 30 days, and all goods and services shall be deemed to be in acceptance of the quotation pursuant to these terms and conditions. Any quotations are calculated based on information received from the Customer pertaining to type and

amount of items to be moved, as well as any potential difficulties in accessing pick-up or delivery locations. Extra charges will apply should the received information prove inaccurate, at which point the Contractors may charge the Customer extra to cover the cost of additional time and labour. The quotation may vary if the Company or Contractors are required to supply extra services that weren’t included in the original quotation for example, unplugging appliances, dismantling furniture or packing items. The quotation may also vary if access to the property has been described inaccurately and will prove unsuitable for removal of goods without the hire or alteration of equipment, or if the removal vehicle is unable to get within 25m of the doorway and consequently, the Company or Contractors are required to undertake extra work that wasn’t included in the original quotation. Additionally, the quotation may vary if any charges are incurred by the Company or Contractors based on government levies including parking, toll roads, congestion fees or otherwise.

  1. PRICE AND PAYMENT

When making a booking, the Customer must pay a deposit determined at the Company’s discretion, with the balance payable prior to completion of unloading for local transport, and no later than at time of pick-up for contracts where transit is greater than 100km. Cash, Visa or MasterCard are all accepted forms of payment. A 2% surcharge shall apply for all card transactions. If cancelled within five days of the booked job date, deposits are non-refundable. If the Company receives 14 days cancellation notice in writing, the deposit will be refunded less 25%. The quotation may not include GST or additional charges for extra services. Upon completion of the removal or storage period, payment is required by cleared funds. Should it become clear that the Customer is unwilling or unable to pay in the required payment form at the required payment time, the Company may defer or refuse delivery at Customer’s expense.

  1. TITLE

Any goods owned by the Customer and received by the Company shall be subject to a general lien for any amount owed by the Customer to Company. True in the goods will not pass to the Customer until the Company has received full payment. The Company and/or its Contractors retain the right to withhold and/or dispose of some or all of the goods until the Customer has paid the full amount owed.

  1. OWNERSHIP OF GOODS

Through entering the contract, the Customer declares that the person obtaining the quotation either owns the goods in question or has the permission of the owner to be moving the goods, and shall be responsible for booking and payment.

  1. CUSTOMER’S OBLIGATIONS

In order to allow the Company to perform its obligations, the Customer will provide the Company with any information the Company requires. The Customer will also provide information regarding any special requirements for items. If the Customer does not accept the Company’s or the Contractor’s recommendations, then the Company and the Contractors cannot be held liable for any damage that occurs while the item is under Customers supervision. If any damage to items occurs during removal, it is the Customer’s responsibility to advise the Company before sign-off of delivery. Any liability only will be accepted if it can be proved beyond reasonable doubt that the Contractors were negligent in their performance in the removal. The liability shall be held by the Contractors, and not by the Company. Before the service begins, the Customer shall also organise all the required permissions, parking permits, licences and consents, the cost of which will be the sole responsibility of the Customer. The Customer hereby understands that the only insurance provided by the Company is road transit insurance for fire, flood, collision and overturning. The Customer understands that any access amounts will be paid in full by the Customer. It is the Customer’s responsibility to ensure the goods are properly insured for the transportation. Should the Customer not arrange full cover, the Customer indemnifies the Company and the Contractors from any claims whatsoever including but not limited to negligence.

  1. GOODS IN STORAGE

If goods are to be stored by Contractors, the Customer must provide the Company with an address and contact number tor correspondence. The goods shall not be released until full payment has been received, with extra charges applicable for additions time in storage. If any charges are outstanding, the Company may give 28 days written notice of intention to sell, and this notice will be mailed to the last known address of the Customer. Should the remaining amount not be paid within that period, the Company may sell any or all of the goods via public auction or private treaty and, out of the resulting monies, retain any payable charges and expenses relating to detention and sale. The surplus, if any, will be paid to the person entitled to it. If, upon arrival at the delivery location, there is no body in attendance, the Company or Contractors will be entitled to leave the goods at that place, or return at another time, storing the goods at a convenient location in the meantime. The Customer agrees to pay any additional charges resulting from this situation. Additionally, any goods stored overnight in trucks are kept at the Customer’s own risk, expense and responsibility.

  1. BOOKINGS

In relation to pick up and delivery of goods, the Customer accept that any time or date advised by the Company’s indicative only and is not guaranteed to be met. Should the situation arise where pre-advised times or dates cannot be reasonably met, the Company reserves the right to alter the time or date. The Company may at its discretion and without notice to the Customer, subcontract all or part of removal of goods, and the Customer indemnifies the Company from any delay, damage or missed delivery occurring as a result of omissions of the Contractors, its employees and/or agents. Any claims arising as a result of works carried out by external contract shall be referred directly to the Contractors and not to the Company.

  1. LIMITATION OF LIABILITY

The Company is not a common carrier and is not liable as such. All risk in the goods shall pass to the Customer upon delivery. The Company shall not be held liable for any loss or damage incurred by the Customer as a result of negligence, breach of contract or otherwise due to external contract, and any claims must be referred directly to the Contractors and not to the Company. The Customer indemnifies the Company against any fine, sue claim, action or demand brought by any third part against the Company. The Company is not liable under any circumstances to the Customer or any third party for any economic loss suffered by the Customer as a result of negligence, breach of contract, misrepresentation or otherwise. The Company will not be held liable for any damage or loss to the Customers property, unless the Company conducted the move by arranging packing and wraps the goods with preventative wrapping. Only authorised Contractors shall drive, load and unload trucks. Failure to abide by this condition may void any insurance arranged by the Customer on damaged goods, and may also void any insurances or warranties held by the Company. The Company shall not be held responsible for delays of any kind, and the Customer agrees that any times advised in relation to delivery times and dates are not guaranteed. The Company shall not bare any responsibility to the Customer if an insurance claim made is void, unenforceable, or has expired, or because of an exclusion, restriction or other terms of the policy of insurance, whether or not this failure or limitation occurs directly or indirectly from any act or omission of the Company.

  1. APPLICABLE LAW INTERPRETATIONS

This Agreement is entered into, governed by, interpreted and enforced in accordance with laws applicable in the state of New South Wales. The Customer must insure all goods provided to the Company are in a suitable condition for the Company to perform the required services. This includes insuring any goods are packaged appropriately to withstand the risk of transport, except where the Customer has contracted the Company to package the goods on his or her behalf. Any provision of this Agreement which might be interpreted as void, illegal or unenforceable, will not be so interpreted if at all possible, and will otherwise be severed to the minimum extent necessary with the remainder of the Agreement remaining in force. All rights, immunities and limitations of liability in the above conditions will continue to have the full affect under all circumstances, notwithstanding any breaches of contract (including fundamental breach of contract) or any condition thereof by the Company. Any words denoting singular will also include the plural and vice versa. Words denoting any gender will include any other genders.

  1. GUARANTEE

Should the Customer choose to have the goods packaged by the Company using preventative bubble wrap, the Company guarantees those good shall be carried to the Customer’s delivery location without breakage. Should goods be damaged during transit, the Company will, in full discharge of its obligation and at its sole discretion, either repair to replace the damaged goods, or pay the associated costs of repair or replacement. Prior to commencement of removal, the Customer must demonstrate to the Company’s satisfaction that all goods are in working order and free of damage. The Customer must unwrap and check the condition of guaranteed goods and identified to the Company any damage before sign-off, unless the Customer has elected to have the goods unpacked by the Company. The guarantee will be void if damaged items are not disclosed prior to sign-off, or the goods were not wrapped as recommended in preventative form of wrap, or have not been proven to be in working order before relocation, or if the Customer is not presentor leaves the site.

  1. EXCLUSION OF LIABILITY UNDER THE GUARANTEE

Monarch Removals recommends the following items to be handled personally by the Customer or full insurance to be taken out, the goods are paintings, artefacts, glassware, gold, silver, artwork, sculptures, jewellery, diamonds, or precious stones, bullion or cash bonds or any other form of negotiable instruments. The Company is not liable for damages caused by disassembling, reassembling, delay deterioration, or act of nature or electrical fault or malfunction. The goods damaged are at the Customer ‘s sole risk whether goods are heavier than 100kg.The Company retains the right to refuse to remove large or cumbersome goods and may include additional charges, and any damage will be at the Customer’s sole risk. If the Customer or a person authorised to act on behalf of the Customer sign and acknowledgement on the booking form to this effect, the Company will be agreed to have discharged its obligations with respect to any particular services under a contract without having caused loss or damage to the Customer’s goods.

  1. REMOVALS INSURANCE

At Monarch Removals, we are proud of the high standard service we provide. We have am very low claim incident ratio because of our commitment to security and protection. We always focus on the provision of a high-quality service and the minimisation of damage during the relocation process. However, during moving goods are exposed to a number of risks many of which are outside our control whilst your goods are in transit and during loading and unloading. Therefore, we at Monarch Removals are unable to accept any responsibility for damage to your property, though we assure you that we take the utmost care with every move. As you need to protect your valuable possessions and property in your home, we recommend that you consider protecting the same valuable personal possessions and property whilsl in transit, during loading and unloading. It is a common misconception that removalists insure your possessions with every move. By law, removalists are unable to insure your individual items unless they are a registered insurance agent. We recommend that you contact Associated Marine to arrange a removals insurance policy. Associated Marine www.associatedmarine.com.au Phone (02) 9995 2000 All our trucks here at Monarch Removals carry goods in transit insurance of up to $20,000 (4.5 7 tonne trucks) and $50,000 (10-12 tonne trucks). This covers you in case of extreme situations that may occur whilst in transport, such as collision, fire, explosions etc.

  1. DEFAULT AND CONSEQUENCES OF DEFAULT

14.1 Overdue invoices shall accrue a late fee on the day after payment becomes due, at a rate of twenty percent (20%). If the Customer owes the Company any money, the Customer shall indemnify the Company from and against all costs and disbursements incurred by the Company in recovering the debt (including but not limited to internal administration fees, legal costs on a solicitor and own client basis, the Company recovering the debt). Without prejudice to any other remedies the Company may have, if at any time the Customer is in breach of any obligation (inc. those relating to payment) under these terms and conditions the Company may suspend or terminate the supply of Goods to the Customer. The Company will not be liable to the Customer for any loss or damage the Customer suffers because the Company has exercised its rights under this clause. Without prejudice to the Company’s other remedies at law the company shall be entitled to cancel all or any part of any order of the customer which remains unfulfilled and all amounts owing to the Company shall, whether or not due for payment, become immediately payable if:

a) any money payable to the Company becomes overdue, or in the company’s opinion the Customer will be unable to make a payment when it falls due:

b) the Customer becomes insolvent, convenes a meeting with its creditors or proposes or enters into an arrangement with creditors, or makes an assignment for the benefit of its creditors, or

c) a receiver, manager, liquidator (provisional or otherwise) or similar person is appointed in respect of the Customer or any asset of the Customer.

Last updated 8/09/2020

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Testimonials

I have recently experienced my 16th house move since 1980 and I am delighted to inform you that your team were exceptional. Nothing was too much trouble for them, the loading and unloading of my belongings were conducted with professionalism and never has a house move been so much pleasure!

Debbie M, Castle Hill NSW

You were kind enough to move my wife and myself from Sydney to our new home in Brisbane, and I just want to tell you how very pleased we were with the first class help from your staff, both in the office and the removal team themselves

John T, Potts Point NSW

We thank you for a relatively painless move. Everything went smoothly and on time. Your two operatives were superb! Working efficiently and cheerfully, Without doubt, a credit to Monarch Removals

Sally B, Kiama NSW

"I just wanted to drop you a quick note to say thank you so much for all the support you personally gave for my short notice move - you were outstanding. The team were excellent and managed the pack and unpack in record time and for that I am also grateful

Robert Killara NSW

The guys at Monarch are the hardest workers I've known. Excellent in every aspect, they made the move stress free

David S, Liverpool NSW

The staff were friendly, funny and diligent. It was a relief to have such a competent crew move us during our stressful period

Maria P, Parramatta

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